AI at BrightHR

At BrightHR, our commitment to delivering a best-in-class HR, health & safety and payroll product with trusted expert advice that streamlines people management, saves small business owners time and money, and designed to help you grow your business is at the heart of everything we do. Now, we’re enhancing our product and feature set to help you further access resources or action an HR operational task even easier — through the intelligent application of artificial intelligence.

Our AI strategy is built around a simple principle: technology should make expert knowledge or tasks more accessible, actionable, and valuable. That’s why we’re integrating AI carefully and responsibly, combining cutting-edge tools with the insight and accuracy that you can rely on.

Why We’re Investing in AI

AI refers to systems that can perform tasks typically requiring human intelligence — such as analysing data, understanding language, and making decisions. At BrightHR, we are applying AI to:

• Help clients search, find, and navigate our tools & resources more easily

• Streamline workflows and reduce your time spent on repetitive tasks

• Personalise results to templates and deliver more relevant, contextual information

• Improve the overall user experience through intuitive, intelligent support

The goal is simple: to make it easier for managers to get straight to the answers they need or the tasks actioned more efficiently— with less friction and more confidence.

What Makes BrightHR’s AI Different

We’ve taken a deliberate, expert-led approach to developing our AI capabilities. Unlike others, we haven’t rushed to deploy generative AI for the sake of it. Instead, we’ve made strategic investments to ensure we do it right.

• Expert-curated content only: Our AI uses only BrightHR’s human-authored, trusted material. We do not ingest or generate content from unknown or unverified sources. Insights delivered through AI are rooted in facts, not guesses.

• Built around your needs: Our models are trained and fine-tuned on the specific language, structure, and nuance of qualified HR, health & safety and payroll.

• Secure, private, and reliable: Data protection, model transparency, and bias mitigation are built into every stage of development.

This is AI built for business owners and their managers — accurate, accountable, and always grounded in expert knowledge.

BrightHR’s AI vision

Our vision has always been to harness the power of technology, streamlining your HR operations, providing immediate answers and access to information- so you can focus on what matters most, which is growing your business.

Our approach to AI is measured, providing you with the technological enhancements that makes your life easier, but fully backed by our qualified experts.

While we’ve been leveraging AI internally within BrightHR such as AI for real-time security analysis as part of our data protection and cyber security protocols, we’re pleased to say for our delivery of bringing AI tooling to our customers that the first step in our AI journey is live: AI is now powering our online Support Centre, an improved search capability to access resources, guides and get immediate answers to questions to help you and your staff get even further value out of our software.

When you submit a query, our AI-powered search will give you immediate access to the answers you’re seeking about our product and access the most relevant resources to support you in your query.

The Future of AI at BrightHR

While managing your daily work tasks, imagine having an AI powered HR system that truly understands your needs—working alongside you to navigate complex queries, help you access information faster and providing support right when you need it.

From personalised template creation and data entry to form completion and context-aware advice, our investment in AI will help reduce manual effort and free up time for strategic decision-making. And for those more complex challenges, expert human advisors will always be on hand—offering insights beyond the AI’s capabilities.

This seamless blend of agentic AI and human expertise ensures you always have the right information at your fingertips.

Our immediate focuses are:

• Leveraging generative text capability to create you customised documentation from our resource library.

• Investing in prompt query functionality to streamline time-consuming tasks such as goal setting or review forms creation.

• Establishing an AI Overview search functionality pulling resources and information across our product and other channels giving you immediate access to information, tools and more.

• And finally, creating more personalised experiences where you can choose and tailor the features, product sets and data insights that are most important to you.

And this is only the beginning.

Key Benefits:

• Natural Language Summarisation: Get clear, concise, fact-based summaries from authoritative sources, saving time without compromising accuracy.

• Faster answers: Skip the scanning — our AI powered search will highlight what’s most important, right away.

• Trusted insights: Resources & information are built solely from BrightHR’s human-authored content.

• Clear citations: Every response will include direct links to the underlying source material.

• Better search & user experience: Relevant, diverse, and high-confidence results — intelligently ranked and de-duplicated.

Our approach to AI will take the effort out of searching and will bring the most valuable information and tools to the forefront.

Exciting possibilities lie ahead—watch this space!

Responsible, Transparent, and Evolving

AI is not just a feature. It’s a long-term commitment to better support you and your business who rely on BrightHR every day.

We are committed to:

• Continuous refinement and quality improvement

• Clear accountability and source transparency

• Robust privacy and data protection

• Reducing bias and ensuring fair, reliable results

• AI at BrightHR will continue to evolve — becoming more accurate, more helpful, and more tightly integrated into your daily work.

Created by Experts. Powered by AI.

This is the future of HR technology — and it’s available now.